I’ve been vocal about my disdain on the latest panacea of how influence marketing is being sold online. While I believe influencers have great reach and some influence, I don’t believe that they have the power of persuasion independent of other factors. Influence marketing still requires a strategy beyond throwing some tickets at an influencer or getting a retweet.
According to Dr. Robert B. Cialdini, author of Influence: Science and Practice (5th Edition), I may be onto something. His analysis has found that there are 6 universal principals to influence and persuade individuals:
- Reciprocity – the obligation to give back what you have received from others.
- Scarcity – people want more of those things that there are less of.
- Authority – people will follow the lead of credible and knowledgeable experts.
- Consistency – activated by looking and asking for small initial commitments that can be made.
- Liking – people prefer to say yes to those they like.
- Consensus – people will look to the actions of others to determine their own.
This infographic from everreach illustrates the 6 universal principles of Influence and Persuasion:
Here’s a detailed conversation of Influence and Persuasion in an animated video from INFLUENCE AT WORK (IAW):
Despite what you might guess, calls to businesses are not decreasing as investment in digital marketing grows. Instead, the investment in digital marketing has actually led to a dramatic rise in calls to businesses.