Customer Retention
Articles Tagged customer retention:
-
Content Marketing
The Four Pillars of High-Impact Content: Driving Business Results Through Strategic Messaging
Creating content that informs and drives business results requires a strategic approach. While creativity and storytelling play significant roles, businesses need a framework to ensure their content resonates with the audience and leads to action. A powerful approach comprises four key pillars: Efficiency, Emotion, Trust, and Facts. These pillars serve as a guiding framework to make content more persuasive, actionable,…
-
Customer Data Platforms
How Acumatica Manufacturing Edition Helps CEOs Tackle Excessive Production Costs
All companies are organized in hierarchies to handle sales, marketing, and operations effectively. What’s often missed, though, is the overlapping impact of each on the other. Efficiency, accuracy, and customer satisfaction aren’t just critical to operations success—they impact sales and marketing. Yet, many manufacturing businesses still struggle with disconnected systems that create operational bottlenecks, increase costs, and hinder growth. One…
-
E-commerce and Retail
Poper: AI-Powered Popups That Drive Engagement And Conversions Without Annoying Users
Marketers have used popups for years to capture leads, promote offers, and reduce bounce rates. But the reality is that most traditional popups fail to deliver results. Intrusive popups disrupt the browsing experience, leading to frustration and high exit rates. Irrelevant messaging makes popups feel spammy rather than helpful. A lack of smart targeting means users see popups at the…
-
Analytics & Testing
Top 5 Digital Customer Experience Metrics to Monitor
64% of US customers say good CX has more impact on them than great ads. PwC research Great customer experience (CX) can turn one-time customers into passionate advocates. The bad news is that you do not have many chances to make it right. A single negative experience is enough for 17% of consumers to walk away from you for good.…
-
Social Media & Influencer Marketing
Winday: How To Utilize a Marketing Gamification Platform For Acquisition, Upsell, Retention, and Data Capture
Let’s start off with some remarkable statistics regarding the challenges of acquisition and loyalty online: 75% of customers are ready to abandon their brand for a similar one. CapitalOne 60-80% of filled carts never get to the purchase stage. Baymard Institute Only 27% of customers will return to make a purchase from your business for the second time. Shopify Meanwhile:…
-
E-commerce and Retail
How to Plan and Execute a High-Converting Valentine’s Day Campaign
Valentine’s Day has evolved far beyond a celebration exclusive to couples. Today, it presents one of the most lucrative opportunities for businesses and marketers to engage consumers, build brand loyalty, and drive revenue. With billions spent annually, Valentine’s Day ranks among email marketers’ most important seasonal events, and those who prepare well in advance are most likely to capitalize on…
-
Analytics & Testing
Brand24: AI-Powered Social Listening to Protect and Grow Your Business
Brands live or die by their online reputation. For better or worse, a single post, review, or forum mention can drive millions of impressions. However, with billions of online conversations happening daily, how can businesses sift through the noise and focus on what truly matters? That’s where social listening with advanced AI tools provides clarity amidst the chaos. AI has…
-
Sales Enablement, Automation, and Performance
Leveraging The Most Relevant Sales Statistics For 2025 Growth
Modern sales strategies are transforming rapidly due to evolving customer expectations, technology, and market dynamics. Whether in B2B or B2C, sales now demand a deep understanding of customer behavior, data-driven decision-making, and innovative tools. Here are key statistics shaping sales in 2024 and actionable insights to utilize them effectively in 2025, focusing on technology’s role in driving sales success. Sales…
-
Artificial Intelligence
How Marketers Can Use IVAs to Boost CX to Build Customer Loyalty in 2025
Think about the steps you take before making a purchase decision. What insights from other customers do you examine? Maybe you will make it a habit to read customer reviews. Or perhaps you rely on the number of stars or the customer ratings, which is easy to do—after all, for so many online retailers, the customer rating info appears above…
-
Sales and Marketing Training
Service vs. Support: Crafting a Stronger Customer Experience
How a company interacts with customers determines future growth, profitability, and brand reputation. Sales, marketing, and business executives recognize that delivering quality experiences is no longer just a competitive edge but an absolute necessity. Yet, confusion often arises when distinguishing between customer service and customer support. While these terms are sometimes used interchangeably, they play distinct roles in fostering satisfaction,…
