Customer Service Representative
Articles Tagged customer service representative:
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Measuring and Responding to Customer Service KPIs: Balancing Efficiency with Customer Satisfaction
Effective customer service is at the core of a successful business, and tracking the right key performance indicators ( KPIs ) is essential for evaluating performance. However, the pursuit of one metric over another can sometimes lead to unintended consequences…
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Sales Impact Academy: Learn How To Upskill Your B2B Sales With The World’s Best Talent
The traditional higher education system has let the world of B2B down, with a complete lack of formal, structured education across the entire industry. This major oversight has led to totally inconsistent core technical skills across every role in go-to-market…
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Side With Your Customers
On a recent call to a major telecom company, which I won't mention (their logo looks like a blue death star), I was infatuated with my customer service representative ( CSR ). Shocking, I know. Throughout the call, she actually…
