CX Acronyms

CX

CX is the acronym for Customer Experience.

A measure of all of the contact points and interactions a customer has with your business and brand. This could include the usage of your product or service, engaging with your website, and communicating and interacting with your sales team.

Recent articles about CX:

MetaCX: Manage Customer Lifecycles Collaboratively With Outcome-Based Selling

Over a decade ago, I worked with some incredible talent in the SaaS industry – including working as a product manager for Scott McCorkle and many years as an integration consultant working with Dave Duke. Scott was a relentless innovator who was able to leap over any challenge. Dave was a consistently transformative account manager who assisted the world’s largest organizations to ensure their expectations were exceeded. It’s no surprise that the two teamed up,

SOCXO: Advocacy Marketing with Performance-Based Pricing

As part of the Content Marketing landscape, Digital Marketing has so far been the preferred approach for Brands to reach and engage its audience online. The typical Digital Marketing model comprises a combination of Email, Search and Social Media Marketing and has so far used a formulaic and paid approach to create and distribute brand content online. However, there have been challenges and debates on the strategy, measurability, outcomes and ROI of the paid media

Tracx: Gain Insights, Grow Engagement, and Measure Impact With Your Social Enterprise

Enterprise corporations continue to unlock the potential of social media. Monitoring reputation, soliciting customer feedback, providing word-of-mouth marketing, promoting content and offers, educating and nurturing prospects and customers. Social media offers it all – acquisition, upsell, and retention. The velocity of information and the logic utilized to delegate social strategies in the enterprise requires a platform to monitor, measure and execute social media strategies. The Tracx solution analyzes and refines mass amounts of geographic, demographic

CX versus UX: The Difference Between Customer and User

CX/UX – Only one letter different? Well, more than one letter, but there are a lot of similarities between Customer Experience and User Experience work. Professionals with either focus work to learn about people by doing research! The Similarities of Customer Experience and User Experience Customer and User Experience goals and process are often similar. Both have: A sense that business is not just about selling and buying, but about satisfying needs and providing value

Online Success Starts with CXM

Customer Experience Management uses technology to provide a personal and consistent experience for each user in order to turn prospects into life-long clients. CXM incorporates inbound marketing, personalized web experiences, and a customer relationship management (CRM) system to measure, rate and evaluate customer interactions. What will You Do? 16% of companies are increasing their their digital marketing budgets and increasing overall spend. 39% of companies are increasing their digital marketing budgets by reallocating existing budget