Acronyms
Sales, Marketing, and Technology Acronyms and Abbreviations. Jump to acronyms beginning with the number or letter:
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CCaaS
A cloud-based customer service solution that provides businesses with the tools and infrastructure needed to manage customer interactions, such as phone calls, emails, chat messages, and social media inquiries. CCaaS platforms are designed to enhance customer engagement and streamline customer…
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CCE
Refers to the creation of personalized and engaging interactions between businesses and their customers through conversational interfaces, such as chatbots, messaging apps, voice assistants, and other AI-driven communication tools. This approach emphasizes fluid, natural-language conversations, providing a more human-like interaction…
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CCMS
A type of content management system (CMS) that focuses on managing content at a granular, component level rather than at the document level. In a CCMS, content is broken down into smaller, reusable components, such as paragraphs, images, or tables,…
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CCPA
California’s comprehensive data privacy law that went into effect on January 1, 2020. It is designed to protect California residents’ privacy rights and give them more control over their personal information. CCPA History The CCPA was introduced as Assembly Bill…
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CCR
Customer churn rate, often called churn rate, is a business metric that calculates the percentage of customers who stop using a company’s product or service during a particular time frame. It is a critical metric because it is generally more…
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CCS
An executive agency and trading fund of the Cabinet Office of the UK government. It was established in 2014 to bring together policy, advice, and direct buying capabilities for government procurement into a single organization. The CCS aims to improve…
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CCTA
A UK government agency responsible for providing computer and telecommunications services to government departments. It was established in 1957 and played a significant role in the development and implementation of IT standards and best practices in the UK public sector.…
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ccTLD
An internet domain name extension that represents a specific country, territory, or geographic region. ccTLDs are used to indicate the target audience of a website or online resource based on their location. They are usually two letters long and follow…
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CD
A digital optical disc for storing audio, video, or data. Some key points about CDs: Developed jointly by Philips and Sony in the 1980s, CDs became commercially available in 1982. CDs are made of polycarbonate plastic, with a diameter of…
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CD
Both are crucial practices in modern software development and operations, but they have distinct meanings: Continuous Delivery: This software engineering approach in which teams produce software in short cycles, ensuring it can be reliably released at any time. Continuous Delivery…
