Douglas Karr's Articles on Martech Zone
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The Brand Promise: Reputation, Trust, and Crisis in Today’s Digital World
A friend of mine recently asked marketers what their definition of a brand was. I responded that a brand was the vision that I wanted to deliver to the customers I worked with. He asked, So what’s a brand strategy? I responded that it was how I communicated that vision. More important than a brand strategy, though, may be how…
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Does Your Marketing Content Encourage or Discourage Your Ideal Customers?
Companies often walk a fine line between offering too little information and overwhelming prospective buyers with too much. The question is not simply whether your website or collateral is informative; it’s whether it helps buyers take the next step in their journey without disqualifying you prematurely. I’ve seen this challenge play out countless times in the SaaS industry. Founders are…
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ClickMagick: Stop Wasting Ad Spend, Accurately Measure Ad Clicks, and Start Optimizing Smarter
When ad spend is mounting, conversion discrepancies pile up, and you’re struggling to sew together data from scattered sources, frustration sets in fast. You need every click, every action, every funnel step crystal‑clear, without blind spots or guesswork. ClickMagick Enter ClickMagick: a precision first-party tracking and attribution platform built for performance-driven marketers. In just one sentence, ClickMagick delivers a single…
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Duda: The AI-Powered CMS That Finally Bridges Business Goals, Creative Output, And Performance
For decades, businesses have struggled with the gap between strategy and execution when it comes to digital publishing. Content management systems (CMS) were either too rigid, limiting creative output and flexibility, or too open-ended, leaving teams to wrestle with plugins, performance issues, and constant maintenance. On one side, business leaders wanted scalable systems that delivered reliability, speed, and growth. On…
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How to Optimize a Knowledge-Base Article
Knowledge base articles are one of the most valuable tools for empowering customers, reducing support requests, and improving product satisfaction. Yet writing an effective article isn’t as simple as documenting a process. To be truly effective, your articles must be structured in a way that’s easy to find, easy to follow, and easy to expand on. Table of ContentsChoose a…
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Blunders Learned from Publishing a Book… and the Playbook I’d Follow Today
Fifteen years ago, I did something that many people dream about but few actually finish: I wrote a book. 11te Blogging for Dummies. I was proud. Exhausted, but proud. After all, writing a book is no small feat—it’s research marathons, late-night typing sessions, and the constant hum of imposter syndrome whispering, Who do you think you are, writing a book?…
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Conversica: Turning Customer Interest into Real Conversations with AI Agents
Modern businesses invest heavily in marketing and customer engagement—launching ads, hosting events, sending emails, and producing content. But too often, those efforts stop short of what really matters: authentic conversations with customers and prospects. Without personalized follow-up, leads stall, service requests linger, and opportunities go unnoticed. The opportunity lies in bridging this gap. Companies that can scale meaningful conversations across…
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The State of Digital Identity: What Marketers Need to Know
Digital identity has quietly become one of the most important forces shaping marketing today. For years, marketers 1nd their customers and reach them effectively. But as privacy regulations tightened and third-party cookies began to fade, the industry realized something: identity is the new foundation for trust, personalization, and customer experience (CX). In this article, we’ll look at how identity has…
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From Guesswork to Growth: How Machine Learning is Rewriting the Rules of Marketing Attribution
I’ve always been a bit of an attribution cynic. Not because measurement doesn’t matter… it does. But because so many of the nudges that shape a purchase will never be captured in a log file. You notice a neighbor driving the exact make and model you’ve been eyeing. You catch a 15-second commercial in a hotel room on a business…
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PostcardMania: Supercharge Your Small Business with Proven, Trackable Direct Mail
Marketing budgets are under more scrutiny than ever, and every dollar spent needs to deliver measurable results. Small businesses face the challenge of cutting through digital noise while avoiding the waste of untargeted traditional campaigns. The solution lies in blending the staying power of direct mail with the precision of digital targeting—making sure your message is seen, remembered, and acted…
