Software as a Service (SaaS) Churn Rate Statistics for 2020

We’ve all heard of Salesforce, Hubspot, or MailChimp.  They have truly ushered the era of increasing SaaS growth. SaaS or Software-as-a-service, simply put, is when users avail the software on a subscription basis. With multiple advantages like security, less storage space, flexibility, accessibility among others, SaaS models have proven extremely fruitful for businesses to grow, improve customer satisfaction and customer experience.  Software spending will grow at 10.5% in 2020, most of which will be SaaS driven.