Marius Laza's Articles on Martech Zone

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Marius Laza

Marius Laza is the Chief Customer Officer at Tidio, the #1 most installed customer service platform, trusted by over 300K users globally. With more than a decade of experience in customer success and building world-class CX teams, Marius previously spent eight years at Instapage leading their global offices and CX teams in the US and Romania. Since joining Tidio in 2022, he has been instrumental in driving the company’s AI strategy and implementation, empowering businesses to achieve customer service success with Tidio's multichannel support solutions.

Artificial Intelligence

Marius LazaNov 27, 2024

From Surge to Satisfaction: AI Chatbots Tackle Peak CX Challenges This BFCM Season

As Black Friday and Cyber Monday (BFCM) quickly approach, retailers face soaring consumer expectations during two of the year’s busiest shopping days. With this year’s forecast, there’s an ever-growing need for real-time, personalized customer support. A record $240.8 billion in U.S. online holiday sales is forecasted this year with mobile expected to account for over half of online shopping. Adobe…

From Surge to Satisfaction: AI Chatbots Tackle Peak CX Challenges This BFCM Season

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