Gong’s conversation analytics engine analyzes sales calls at the individual and aggregate level to help you understand what’s working (and what’s not).
Gong starts with a simple calendar integration where it scans each sales reps’ calendar looking for upcoming sales meetings, calls, or demos to record. Gong then joins each scheduled sales call as a virtual meeting attendee to record the session. Both audio and video (such as screen shares, presentations, and demos) are recorded and married together. Each sales call is automatically transcribed from speech to text in real time, turning sales conversations into searchable data.
Gong also has a mobile application for reviewing your team’s calls from your smartphone. The app enables sales coaches to leave voice-based feedback at specific parts of the call’s timeline.
Gong integrates with Web Conferencing software Zoom, GotoMeeting, JoinMe, Cisco WebEx, BlueJeans, Clearslide and Skype for Business. It also integrates with Dialers – including InsideSales, SalesLoft, Outreach, Natterbox, NewVoiceMedia, FrontSpin, Groove, Five9, Phone Systems, Shoretel, Ringcentral, TalkDesk, and InContact. It integrates with Salesforce CRM and both Outlook and Google Calendars.