Customer Experience

Articles Tagged customer experience:

  • signNow E-Signature Document Automation and Repository Platform

    SignNow: Simplify eSignatures and Document Workflows Today

    Time is money, and efficiency is key. Whether you’re managing contracts, onboarding new employees, or finalizing agreements, document handling can quickly become a bottleneck. Printing, scanning, mailing, and waiting for physical signatures slows down your workflow and adds unnecessary costs. That’s where electronic signatures come in, enabling businesses to streamline their operations and move faster. SignNow SignNow, part of the…

  • Sprout Social Media Publishing, Listening, Management, Analytics, Advocacy

    Sprout Social: Increase Engagement In Social Media With This AI-Driven Publishing, Listening, and Advocacy Platform

    Have you ever followed a major corporation online only to be disappointed by the quality of content they’re sharing or their lack of engagement with their audience? For example, it’s a telltale sign to see a company with tens of thousands of employees and just a few shares or likes on its content. It’s evidence that they’re simply not listening…

  • AI and Technology Enablement vs. Cultural Disablement

    Marketing’s Next Challenge: When AI Unlocks Potential, but Culture Fails to Deliver

    Marketing has always been a balance of art and science, creativity and analytics. However, as technology continues to evolve, it has the potential to be either an enabler of innovation or a bureaucratic bottleneck that stifles progress. The rise of artificial intelligence (AI) marks an inflection point at which the limitations of traditional systems, user interfaces (UI), and structured data…

  • poper ai powered smart popups for increased conversion rates

    Poper: AI-Powered Popups That Drive Engagement And Conversions Without Annoying Users

    Marketers have used popups for years to capture leads, promote offers, and reduce bounce rates. But the reality is that most traditional popups fail to deliver results. Intrusive popups disrupt the browsing experience, leading to frustration and high exit rates. Irrelevant messaging makes popups feel spammy rather than helpful. A lack of smart targeting means users see popups at the…

  • Adobe Summit 2025: The Digital Experience Conference (March 17-20, 2025: Las Vegas)

    Adobe Summit: Join Me At The Digital Experience Conference In Las Vegas (March 17-20, 2025)

    Adobe Summit 2025 is set to be one of the most influential digital experience conferences of the year, bringing together industry leaders, innovators, and digital marketers to explore the latest advancements in customer experience, artificial intelligence, and personalization at scale. Taking place from March 17–20 in Las Vegas, with online sessions available for those who cannot attend in person, the…

  • How to Avoid MarTech Bloat and Stop Bottlenecking Workflows that Drive Key Business Outcomes

    How to Avoid MarTech Bloat and Stop Bottlenecking Workflows that Drive Key Business Outcomes

    Marketers are only using 33% of their MarTech stack’s full capabilities. Gartner When you consider the cost of various marketing technology solutions, from marketing automation and email marketing platforms to analytics and data solutions, utilizing only a third of any technology investment is a massive drain on an organization’s marketing and IT budget.  But it’s not just a budgetary issue.…

  • Hotjar: Behavioral Analytics and Conversion Optimization Platform

    Hotjar: The Behavior Analytics Platform for Improving User Experience and Conversion Optimization

    Building a website that performs at its best can feel like trying to solve a puzzle in the dark. While analytics tools show you numbers, they rarely provide the why behind user behavior. This leaves businesses guessing how to improve user experiences (UX), boost conversions, or address pain points. Understanding your audience shouldn’t feel like guesswork. That’s where Hotjar steps…

  • Payments: A Guide to Retail and Digital Payment Processing (Gateways vs Processors)

    How Does Payment Processing Work? Credit Cards, Gateways, Processors, and More

    Retail and digital commerce environments continue to evolve, and understanding payment processing technologies is in the best interest of every business. Payment processing impacts businesses in several critical ways. Transaction fees can eat profit margins, particularly for small businesses or those handling high-volume, low-margin sales. Time to settlement—when a transaction is completed and funds are available in the merchant’s account—can…

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