A few clients of ours were pretty happy with the chat they’d integrated into their sites… until we revealed some terrible news. When we analyzed the chat leads, we found that the leads that had direct contact with a representative typically closed after scheduling an appointment with the client.
The Problem With Web Chat
The clients only responded to chat directly during their office hours. Any chat outside working hours requires an email or phone number. This was a huge issue. Most of their calls came outside of business hours in the evenings and on weekends. Those leads were followed up on but rarely answered and rarely closed.
There’s an expectation with webchat. People expect you’ll respond when you put that chat on your site. And if you don’t respond… they move on to the next competitor. People are often at work Monday through Friday throughout the day and don’t even begin researching services until the evening or weekend when they get the time. And when they do… you need to be there!
Pay-For-Performance Live Chat Agents
ApexChat provides a complete, turnkey chat service. They use their industry-trained live chat agents and software platform to service chats. This means major cost savings as we eliminate the need to take your key employees away from their core responsibilities to handle chats or hire and train anyone to get started.
Clients have seen, on average, that 42% of leads converted via live chat take place after the typical business hours of 9 a.m. to 5 p.m. Without around-the-clock coverage, you may be missing nearly half the leads you could be getting from your Live Chat provider.
Best of all, aside from their $50 monthly minimum recurring charge, ApexChat only charges a fee per lead for qualified leads sent to you. There are no long-term contracts, and you can cancel the service at any time without any penalty.
Agents can respond via your webchat, Facebook Messenger, Google Business Profile chat, or even via SMS. They can connect the visitor with someone in your company via phone or schedule an appointment on your behalf. They even offer an exit-intent popup to catch visitors who may be leaving.
We’ve implemented the solution on three clients now, including an Indianapolis roofing contractor, and all of them are happy with the level of service and professional responses the chat agents provide. And… best of all, they know they’re not paying for spammers or unqualified leads. ApexChat also offers a mobile app, white-label solution, partner portals, and customer portals with robust analytics.
ApexChat Supported Industries
Industries that ApexChat supports include home services, attorneys, medical service providers, college admissions, and even marketing agencies. They integrate their lead generation into virtually every contact, quote, advertising, analytics, or marketing platform and currently serve over 8,000 businesses.
ApexChat is the best chat software in the legal business. We spent a lot of time researching which was the best company, and I am glad we decided on ApexChat. We have never had any problems with them. Their software makes it easy to do intake, and we get the chat transcripts immediately. I highly recommend ApexChat.Eric Stevenson, Attorney