Denyse Drummond-Dunn's Articles on Martech Zone

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Denyse Drummond-Dunn

Denyse has over 30 years’ experience in senior executive roles with Nestle, Gillette and Philip Morris International. She founded and is President of C³Centricity, a global consultancy that provides strategic counsel to the executive teams of billion-dollar brands. Her latest book Winning Customer Centricity is now available.

Denyse Drummond-DunnFeb 10, 2025

7 Ways to Guarantee a Customer Centric Website

I was recently reviewing some corporate CPG / FMCG websites, and what a shock I got! These organisations have the consumer in their actual name, so they should be the most consumer-centric, right? Well, yes, of course! Yet few of…

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