Paul Chaney

Paul Chaney is a Staff Writer for Small Business Trends. He covers industry news, including interviews with executives and industry leaders about the products, services, and trends affecting small businesses. He is a veteran Internet marketer with 20 years of experience in helping small businesses learn how to use the web for marketing purposes. Formerly, he was editor of Web Marketing Today and a longtime contributing editor for Practical Ecommerce.
  • Artificial Intelligence
    chatbots business

    How to Implement a Chatbot for Your Business

    Chatbots, those computer programs that mimic human conversation using artificial intelligence, are transforming the way people interact with the Internet. It’s not surprising that chat apps are considered the new browsers and chatbots, the new websites. Siri, Alexa, Google Now, and Cortana are all examples of chatbots. And Facebook has opened up Messenger, making it not merely an app but…

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