Customer Data Platforms
Customer Relationship Management (CRM) and Customer Data Platforms (CDP) are essential tools for businesses looking to effectively manage customer interactions, streamline sales and marketing processes, and leverage data-driven insights for growth. These platforms help companies centralize customer data, automate workflows, and gain a comprehensive view of the customer journey. Key subtopics within CRM and data platforms include customer data management, data integration, data analytics, and marketing automation. Implementing a robust customer data platform strategy can improve customer engagement, optimize marketing campaigns, and ultimately drive more sales. Check out the articles below to discover how CRM and data platforms can help you take your customer relationships to the next level.
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Julius: Use AI to Connect To Your Data, Ask Questions, and Get Insights
Modern teams are drowning in data but starving for insight. Spreadsheets live in silos, dashboards require constant maintenance, and even simple questions often demand technical resources that slow decision-making to a crawl. As organizations grow, the gap between data availability…
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CallHippo: Scale Outbound Sales Teams To Close More Deals Faster
Sales teams today are under constant pressure to do more with less. Reps are expected to reach more prospects, personalize every conversation, follow up consistently, and report performance with precision—all while working remotely or across distributed territories. Traditional phone systems…
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Navigating the Investment: A Strategic Guide to the Cost of IoT Development
The Internet of Things (IoT) represents not merely a technological trend but a fundamental shift in how businesses operate, deliver value, and interact with the world. While organizations recognize the transformative potential of IoT, from creating smart environments to optimizing…
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Self-Service Experience Design: Empowering Customers Through Better CX in 2026
Customer expectations, especially mine, have shifted dramatically over the past few years. Today’s customers are informed, digitally fluent, and increasingly impatient with unnecessary friction. They expect answers to be available immediately, guidance to be clear, and experiences to adapt to…
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How To Overcome Survey Fatigue: Latest Research and Proven Tips for 2026
Customer feedback is the lifeblood of data-driven strategies. Marketers rely on surveys to gauge satisfaction, refine campaigns, and personalize experiences. However, a growing challenge threatens this foundation: survey fatigue. This phenomenon occurs when respondents become overwhelmed by frequent or lengthy…
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Best Companies for SaaS Platform Modernization
The Software-as-a-Service (SaaS) model depends on a platform’s ability to evolve over time. As products mature, architectural decisions made during early growth stages often become structural constraints, limiting scalability, reliability, and the introduction of new business capabilities. SaaS platform modernization…
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The History of Sales Technology: From Ledgers and Telephones to AI-Driven Revenue Systems
Sales have always been shaped by the tools available for communicating, persuading, and closing. Long before software platforms and artificial intelligence entered the picture, merchants relied on paper records, physical travel, and slow correspondence to manage relationships and transactions. Each…
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When Marketers Need Both: Address Autocomplete vs. Address Validation
Every form submission quietly influences customer trust, data reliability, and campaign results. Getting addresses right has become a frontline marketing responsibility, not a background technical task reserved for backend teams. Address data touches almost every marketing workflow. It influences targeting,…
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10 Key Marketing Statistics That Will Drive Successful Marketing Returns in 2026
Marketing rarely changes all at once. It shifts quietly, then suddenly the old playbook stops working. Heading into 2026, a handful of data points make it clear that the ground has already moved. These statistics are not predictions or trend…
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Marketers Are Spending More Time Managing Data Than Getting Insights From It
Modern marketing was supposed to get easier. With more platforms, more data, and now AI layered into nearly every tool, teams were promised clearer insights, faster decisions, and better outcomes. Instead, many marketers feel like they are spending more time…