This is the most popular content on Martech Zone.
Martech Zone’s Most Popular Articles
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Email Marketing & Automation
FollowUpThen: The World’s Simplest Email Reminder And Personal Followup Assistant
I love sharing some productivity tools I use to manage the massive inflow of emails I receive. Today, I’m sharing FollowUpThen. Here’s a great example of how I use it. We’re working with a prospect or client, and they email me and let me know that they’d like to connect with me, but they’ll be out of town or are…
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Analytics & Testing
Measuring and Responding to Customer Service KPIs: Balancing Efficiency with Customer Satisfaction
Effective customer service is at the core of a successful business, and tracking the right key performance indicators (KPIs) is essential for evaluating performance. However, the pursuit of one metric over another can sometimes lead to unintended consequences that negatively affect customer experience. By striking the right balance between various KPIs, companies can improve their customer service operations while maintaining…