Adam Small's Articles on Martech Zone
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Mobile Marketing, Messaging, and Apps
How to Choose the Right Text Messaging Provider for Your Business
Choosing the wrong text messaging provider can create operational headaches, poor customer experiences, and regulatory risks. Businesses that rely on text messaging—whether for marketing, customer service, or transactional alerts—need a partner that offers more than low rates and basic delivery. Many vendors still route messages through outdated SMS-to-email gateways, which can lead to deliverability failures, spam filtering, and significant delays.…
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Marketing Infographics
The FTC’s “Click-to-Cancel” Rule Takes Effect This Month—Is Your SaaS Business Ready?
It’s a story nearly every SaaS customer has lived through: signing up is a breeze—just a few clicks, your credit card number, and you’re in. But when you try to cancel? Suddenly, it’s like trying to escape a maze. You’re told to call a customer support line. Or open a ticket. Or worse, navigate multiple screens only to find the cancel button…
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Analytics & Testing
A Breakdown of Meta’s Analytics Tools: What They Do and Why They Matter
Meta’s ecosystem remains a powerhouse for brands, marketers, and creators looking to connect with audiences on Facebook, Instagram, and beyond. The platform offers unparalleled reach with billions of active users, but raw numbers alone don’t guarantee success. That’s where Meta’s analytics tools come in. These tools help you decode performance, understand your audience, and optimize strategies, whether running organic campaigns…
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Mobile Marketing, Messaging, and Apps
Unlocking Success with Text Message Marketing (SMS) Opt-In Strategies in 2025
SMS marketing has emerged as a powerful tool for businesses to connect directly, efficiently, and personally with customers. It’s clear that SMS is no longer just an optional add-on—it’s a core strategy. Last year, 80% of businesses used SMS marketing, and 70% increased their SMS budgets. Source: SimpleTexting However, success in this channel begins with a crucial first step: getting…
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Mobile Marketing, Messaging, and Apps
What’s the Ideal Text Messaging Frequency?
SMS messaging remains one of the most direct and effective ways to engage prospects and customers. As more brands adopt text messaging in their sales and marketing efforts, one question repeatedly arises: How often should we send SMS messages? Research from Upland reveals that the optimal mobile messaging frequency maxes out at around 10-12 messages sent per month. But read…
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Content Marketing
Enviz: Immersive Real Estate Property Visualization With Interactive AR and VR Tour Experiences
Effectively communicating a property’s vision and potential to prospective buyers has been incredibly limited, almost always requiring in-person tours. Traditional marketing methods often fail to capture the essence of unbuilt properties, leaving buyers struggling to visualize their future homes. This is where augmented reality (AR) and virtual reality (VR) technology are revolutionizing the real estate industry, and Enviz is at…
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Content Marketing
From Pixels to Personas: The Evolution of Avatars in Digital Branding
Avatars emerged decades ago as a powerful tool for branding, allowing companies to forge a unique identity, engage more deeply with their audience, and stand out in a crowded marketplace. One of the earliest and most widely recognized brand mascots is Michelin Man, also known as Bibendum. Created for the Michelin tire company, the Michelin Man was introduced in 1894…
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E-commerce and Retail
Signage: How To Design Effective Signs That Drive More Traffic To Your Business
As marketers, we are often fascinated and driven to the most intelligent or innovative solutions, ignoring obvious solutions that have been proven effective for hundreds of years. Signage is one of those strategies. The above sign is one of my favorites and was in front of my favorite pizzeria in central Indiana. It’s a great, family-owned small business that’s incredibly…
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Customer Data Platforms
The NAR Lawsuit Will Transform Real Estate Marketing: What Real Estate Agents Must Do Today To Prepare
The lawsuit against the National Association of Realtors (NAR) and other real estate companies will significantly transform the industry and impact real estate marketing. To recap, a Missouri jury found NAR and others liable for collusion to maintain commissions, resulting in a nearly $1.8 billion damages verdict. This amount could potentially triple since the jury found that the defendants had…
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Email Marketing & Automation
How Does Email Work? Headers, Routing, and Technology
An email’s journey from the sender or their email service provider (ESP) to the recipient is a complex process involving multiple steps and checkpoints. This journey can end with the email being successfully delivered to the recipient’s inbox, diverting to the junk folder, or bouncing back to the sender temporarily (soft bounce) or permanently (hard bounce). Here’s a step-by-step breakdown…