Want to know the best part of utilizing social media as part of your public relations campaigns? There are no rules.
PR people are constantly being reminded of rules. We have to follow the AP Stylebook, news releases have to be written a certain way and executed at certain times.
Social media is an opportunity for your company to break the mold and create unique content that actually matters to your public. The key word is content. Content is the silver bullet. If you can create interesting and fresh content, then you will be one step closer to meeting your goals and objectives.
You already know what I’m talking about. Have you ever decided to search for a company’s website or Facebook page only to find that it doesn’t exist? Or that is hasn’t been updated since March 2008? Those companies fall off your radar, and lose your trust and respect.
Creating new and interesting content not only draws people to your sites, but it also entices them to return. The key to finding the right content is simple: find out what your visitors want, and keep doing it. It does not matter what platform. Twitter, YouTube, Flickr, Foursquare, or a blog…develop content for your targeted user and keep it coming.
Social media strategy is powerful, but also fun for PR people because we are able to try different things and evaluate the results almost in real time. From there we can modify our campaign to meet the demands of our public. In order to be successful online you cannot be afraid try something new. If your customers want photos of your business then give them photos. If they want to see news from in and around your industry, then give it to them.
Public relations is not changing. It has changed. It is up to you as a PR professional to understand the power and possibilities of social media, and then develop a strategy to utilize all of the tools at hand. These tools are new and it is just as important to learn from your successes, as you would with your failures.
Today's digitally empowered customers create a challenge for organizations to sell, market and service them effectively. Expectations are higher than ever before, and customers openly share both positive and negative experiences with just a few clicks on review websites, app ratings and social media.