Customer Engagement
Articles Tagged customer engagement:
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Marketing Automation Sequences that Drive Customer Retention and Expansion
Building an effective marketing automation program is no longer about sending more messages. It is about delivering the right message at the right moment, through the right channel, based on real customer behavior and lifecycle signals. Whether you sell a…
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What is Authority?
In the digital landscape, authority has become a critical determinant of business success, yet it remains one of modern business's most misunderstood and poorly measured aspects. At its core, business authority represents the degree to which a company or individual…
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The Engagement Multiplier Hiding in Plain Sight
Why Text Messaging Should Be Your Martech Foundation We’ve come a long way in integrating how we reach and engage customers. Technology has grown more sophisticated, and martech stacks now seamlessly support email, social media, and apps. But for all…
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How Composability Is Finally Bringing Data and Marketing Teams Together
For a long time, marketing and data teams have operated in separate worlds. Data teams focused on building and managing internal databases. Marketing focused on creative campaigns and customer communication. There wasn’t much need for them to overlap. That separation…
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How Response Speed Is Key To Operational Excellence in Marketing and Sales
Responsiveness is no longer a courtesy. It is a competitive differentiator that converts attention into action. When companies answer quickly, they reduce drop-off rates in both sales and support pipelines. Modern customers equate responsiveness with respect—if a brand responds promptly,…
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Why SMS Messaging Is Having a Big Moment (and What Brands Need to Know)
There’s nothing wrong, per se, with Gmail’s Promotions tab. Anything that declutters a user’s inbox is probably worth applauding. But from a brand’s perspective, there’s something a little deflating about it, is there not? You spend all this time crafting…
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Birthdays: A Free Slice of Cheesecake Is A More Powerful Marketing Strategy Than You Think
Every year, I look forward to one memorable but straightforward reward: a free slice of cheesecake at The Cheesecake Factory on my birthday. It’s not just the dessert—it’s the experience. I don’t need a reminder of what day it is.…
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Product, Choice, and Emotion: Putting Emotional Marketing to Work
We spend a lot of time fine-tuning features, writing copy, and tweaking funnels, but the truth is most decisions aren’t made on logic alone. They’re driven by how people feel in the moment. That’s the point Nick Thomas drives home…
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Beyond SEO: How Marketers Can Measure Engagement When Clicks Disappear
A major shift is impacting digital marketing: the consumer data stream is drying up. Many businesses with previously top-performing Google links are suffering enormous traffic losses. Businesses with links listed below Google’s new AIO summary feature in browser searches are…
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Why Marketing Operating Models Must Evolve to Keep Pace With AI
It’s easy to get dazzled by the promise of AI — the speed, the scale, the seemingly endless optimization. But when marketing leaders rush to implement AI tools without rethinking the structures that support them, the result is often expensive…