Customer Service
Articles Tagged Customer Service:
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5 Crucial Questions to Answer During Your Go-to-Market Testing Phase
Most business leaders already know that a strong go-to-market (GTM) strategy is essential when launching a new company, service, or product. Approximately 85% of companies say their GTM strategies help them boost revenue and sales. Gartner But how do you know if your go-to-market strategy is actually going to work? One option is to use go-to-market interview questions to make…
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How Virtual Assistants Are Transforming Customer Personalization—and Innovation
Personalization is profitable (when it works). Connecting with customers on a deeper level is an undisputed game-changer in sales and brand development. Understanding the audience—their needs, preferences, and behaviors—leads to better problem-solving and conversions. Businesses that leverage personalization can achieve a 10-15% boost in sales. McKinsey And when they were first rolled out at scale, chatbots were supposed to deliver…
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What is Brand Advocacy? How Do You Cultivate Brand Advocacy?
Every business faces the challenge of attracting customers and creating loyal advocates who actively promote their products or services. Brand advocacy has become a cornerstone for sustainable growth, with advocates driving awareness, trust, and revenue in ways traditional marketing efforts cannot achieve. This guide explores brand advocacy, benefits, and actionable steps to foster it within your business. What is Brand…
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Brand24: AI-Powered Social Listening to Protect and Grow Your Business
Brands live or die by their online reputation. For better or worse, a single post, review, or forum mention can drive millions of impressions. However, with billions of online conversations happening daily, how can businesses sift through the noise and focus on what truly matters? That’s where social listening with advanced AI tools provides clarity amidst the chaos. AI has…
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E-commerce Features Checklist: The Ultimate Must-Haves for Your Online Store
Building a high-performing e-commerce site requires careful attention to numerous details—from creating a secure, user-friendly homepage to implementing effective backend systems. Each feature can influence how shoppers perceive your brand, navigate your store, and ultimately, whether or not they complete a purchase. By focusing on key elements like intuitive navigation, trust signals, personalized recommendations, and streamlined checkout processes, you can…
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Service vs. Support: Crafting a Stronger Customer Experience
How a company interacts with customers determines future growth, profitability, and brand reputation. Sales, marketing, and business executives recognize that delivering quality experiences is no longer just a competitive edge but an absolute necessity. Yet, confusion often arises when distinguishing between customer service and customer support. While these terms are sometimes used interchangeably, they play distinct roles in fostering satisfaction,…
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Social Commerce in 2024: From Digital Promotion to a Unified Social Experience
Social commerce has transformed from a marketing buzzword into a powerful retail channel, fundamentally changing how people discover and purchase products online. As we look at the landscape in 2024, we see a maturing ecosystem that’s increasingly central to modern retail strategy. Understanding Social Commerce Social commerce represents more than selling on social media—it’s the complete integration of shopping experiences…
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The Impact of Online Reviews To Local Businesses, Brands, and Online Stores
Online reviews have become a cornerstone of consumer decision-making and business success. The numbers are staggering regarding how much they can impact your business – whether you’re a local business, an e-commerce site, or even a B2B provider. 88% of consumers worldwide make an effort to consult reviews when discovering a local business. Oberlo This fundamental shift in consumer behavior…
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What Is A Chatbot? The Evolution from Simple Scripts to Sophisticated AI
A chatbot is a computer program designed to simulate conversation with human users, particularly over digital channels. While today’s chatbots leverage advanced artificial intelligence (AI) and natural language processing (NLP), their journey from simple pattern-matching systems to sophisticated conversational agents spans over five decades of technological evolution. Table of ContentsThe History of ChatbotsThe Dawn of Chatbots: Setting the Foundation (1960s-1980s)The…
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From Surge to Satisfaction: AI Chatbots Tackle Peak CX Challenges This BFCM Season
As Black Friday and Cyber Monday (BFCM) quickly approach, retailers face soaring consumer expectations during two of the year’s busiest shopping days. With this year’s forecast, there’s an ever-growing need for real-time, personalized customer support. A record $240.8 billion in U.S. online holiday sales is forecasted this year with mobile expected to account for over half of online shopping. Adobe…
