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  • Helpdesk Humor Skits
    Douglas KarrMay 5, 2007

    Helpdesks Have Sucked Since Medieval Times

    Poor helpdesk etiquette significantly affects customer loyalty and happiness. Bad experiences can lead to a negative perception of a company, directly impacting customer retention rates. 50% of customers will switch to a competitor after just one bad experience. Zendesk Dealing...

  • Blogging to save lives
    Douglas KarrMar 15, 2007

    Would Your Company Blog If Your Life Depended On It?

    Some folks think bloggers are hunkered down in our basements with boxes of pizza and Mountain Dew everywhere. There's another view of bloggers that you might not be aware of. Bloggers are social people who crave communication (and sometimes attention!).…