Customer Engagement
Articles Tagged customer engagement:
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7 Ways to Guarantee a Customer Centric Website
I was recently reviewing some corporate CPG / FMCG websites, and what a shock I got! These organisations have the consumer in their actual name, so they should be the most consumer-centric, right? Well, yes, of course! Yet few of…
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The Top 10 Challenges Introduced by Marketing Automation and How To Avoid Them
There's no doubt that marketing automation is an incredible way to digitally transform your organization, a way to capitalize on effectively communicating with your prospects and customers and a means to reduce the resources and workload of manually marketing to…
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Zoho SalesIQ: Convert More Visitors with Smart Live Chat & Analytics
Every business faces the challenge of converting website visitors into customers. Whether you're in sales, marketing, or support, engaging visitors at the right moment can make all the difference. Delayed responses or generic interactions can lead to lost opportunities. That's…
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Unlocking Success with Text Message Marketing (SMS) Opt-In Strategies in 2025
SMS marketing has emerged as a powerful tool for businesses to connect directly, efficiently, and personally with customers. It’s clear that SMS is no longer just an optional add-on—it’s a core strategy. Last year, 80% of businesses used SMS marketing,…
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Wati: Simplify and Supercharge Your WhatsApp and Instagram Communication
Businesses must stay ahead in managing customer communications across multiple platforms. With WhatsApp and Instagram emerging as leading channels for customer engagement, companies often face challenges in maintaining personalized, efficient, and timely interactions. Streamlining these processes is vital to ensure…
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App: Analyze If Your Content Is Tuned In To Your Customers?
Years ago, I built a tool that took a company's feed and analyzed it to see whether it was speaking to the company or focused on how it served its customers. I called it the Tuned In Calculator since it…
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How to Plan and Execute a High-Converting Valentine’s Day Campaign
Valentine’s Day has evolved far beyond a celebration exclusive to couples. Today, it presents one of the most lucrative opportunities for businesses and marketers to engage consumers, build brand loyalty, and drive revenue. With billions spent annually, Valentine's Day ranks…
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Balancing AI in Prospecting: Boost Efficiency Without Losing the Human Touch
Artificial intelligence (AI) has woven itself into nearly every aspect of modern business, especially sales and marketing. From analyzing vast amounts of data to generating optimized content, AI promises to revolutionize how companies approach prospecting. But as reliance on AI…
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Why You Should Launch Your Facebook and Instagram Shop with Shopify (and How)
Are you looking to tap into the massive audiences on Facebook and Instagram with a streamlined selling process? Many entrepreneurs have found combining Meta’s platforms ( Facebook and Instagram ) with Shopify can significantly boost sales and brand awareness. Below,…
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What’s the Ideal Text Messaging Frequency?
SMS messaging remains one of the most direct and effective ways to engage prospects and customers. As more brands adopt text messaging in their sales and marketing efforts, one question repeatedly arises: How often should we send SMS messages ?…
