Customer Journey
Articles Tagged customer journey:
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Preparing Your Email Strategy To Maximize Your Returns in 2026
Email marketing is often treated as a background task rather than a strategic system. Teams focus on acquisition channels that feel more immediate or exciting, while email quietly continues to deliver compounding value. The irony is that the return on…
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What is Authority?
In the digital landscape, authority has become a critical determinant of business success, yet it remains one of modern business's most misunderstood and poorly measured aspects. At its core, business authority represents the degree to which a company or individual…
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Premature Elaboration: The Fine Art of Snatching Defeat from the Jaws of Victory
Every profession has its villain. In sales and marketing, it’s not the competitor, the economy, or the procurement department. It’s something far more insidious, more subtle, and often self-inflicted: Premature Elaboration A long-time friend, mentor, and outstanding enterprise sales leader,…
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The Unmissable Channel: Your 2026 OOH Playbook for Proving Performance and Defying Digital Fatigue
The challenge for every marketing leader entering 2026 is clear: how do you secure unskippable consumer attention while navigating an increasingly expensive, privacy-restricted, and fragmented digital world? The answer is returning to the largest, most trusted canvas available — Out-of-Home…
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The New Rules of Sales Conversations: Winning Over Today’s Informed Buyer
The sales profession is in the midst of one of its most profound transformations in decades. Traditional sales methods—built around cold calls, memorized pitches, and rigid discovery scripts—are struggling to keep up with how modern buyers think and behave. The…
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Mermaid: Automate Visualization of Workflows, Funnels, Systems and Journeys
Clarity and speed are everything. Whether you’re managing complex systems, building software pipelines, or mapping out marketing automation workflows, visual documentation plays a critical role. However, traditional diagramming tools often slow teams down because they require manual design work. This…
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Zero-Click Searches, AI Overviews, and Personalized SERPs: The End of Traffic Forecasting
For years, marketers and publishers could predict blog post readership with surprising accuracy. The formula was straightforward: keyword search volume multiplied by expected click-through rate (CTR) based on search engine ranking. If you ranked first for a high-volume keyword, traffic…
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How Response Speed Is Key To Operational Excellence in Marketing and Sales
Responsiveness is no longer a courtesy. It is a competitive differentiator that converts attention into action. When companies answer quickly, they reduce drop-off rates in both sales and support pipelines. Modern customers equate responsiveness with respect—if a brand responds promptly,…
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How to Research and Capitalize on Seasonal Buying Cycles
Marketers often move from one campaign to the next without pausing to study the natural rhythm of their market. Yet for many businesses, seasonality is one of the strongest forces shaping demand. The peaks and valleys of search activity, web…
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From Product Push to Customer Pull: How MarTech Enables True Customer Centricity
The Great Marketing Shift The most successful companies today have made a fundamental transition in how they communicate with their markets. Instead of broadcasting what they want to say about their products, they’re responding to what customers are actually experiencing…