We all know how complex the B2B space can be and B2B lead generation can get increasingly difficult at times.
Leads, conversions, prospects, processes, systems and ROI forms a major part of any B2B marketer’s lingo! After all it’s all about the revenue and it’s all about the numbers at the end of the day, right? Wrong!
There’s a real missing piece here and much of the struggle might be in the wrong direction.
Choose customer empathy and customer experience as an important ingredient of your strategy and you might as well have already found the missing piece that can now complete the lead generation puzzle!
At the end of the day, it takes a human connection to elevate customer experience bringing in more leads!
Empathy is all about being able to stand in the shoes of the prospect to understand the real pain points and the difficulties faced by him.
Empathy and understanding can create a strong foundation for any business to thrive; because it is the power of hand-holding that could be the real reason why any customer would want business from you!
This can truly be the beginning of a long term business relationship.
Leads come to you through those prospects that not only see a potential in your services; but also see you and your services as their problem-solver.
When your solutions are all about enhancing the customer experience, it then becomes a journey that is a result of efforts of wanting to get to know the customer before you want to sell anything.
So what are the real tools for effective B2B lead generation?
An e-mailer with the right messaging can always create the right impact. Even an automated tool or app or any other type of communication can take you towards fulfilling your sales goals; but don’t forget to call and talk one-on-one to know the story of your customer.
There is a huge advantage in getting to know the problem directly from customer to be able to give him a better customer experience through your services.
Being a listener can bring in several benefits for you, as the customer will sense that you are genuinely interested in understanding his point of view and are willing to align your solutions to solve his core challenges. This goes a long way in not just winning over your customer, but also retaining the customer.
B2B lead generation is all about getting your customer interested in your services through relationship-building. If the process is humane and establishes a human connection, the results will always be positive.
A genuine intention or effort almost always never goes unnoticed. At the end of the day, a lead is a human being and therefore proper use of communication can most likely evoke a positive response from the prospect.
If you think less as a brand and more as a human or a problem solver; lead generation could then yield incredible results.
Anticipating the problem areas of your customer can make you look less like an aggressive salesperson and more like a problem solver. People would then want to connect better and more frequently with you, and by doing this, you are creating a better scope for nurturing in the lead generation process.
B2B lead generation is not only about numbers, it is about developing connections and relations that prosper along the way on a journey that is fulfilling for both, the customer as well as for you as a marketer. Communication is the key to achieving outstanding results in B2B lead generation, as it the right approach toward lead generation that can help create business that you can be proud of!