This is the second time I'm reading “Love is the Killer App”. I should probably read it every couple months. I like to think of it as the ‘hippy' of business books. It's really about building great relationships with those people around you. Worry about people first, then you need not worry about your business.
Silos, Politics and Turf Wars is an excellent book as well. It's truly about diverting attention of your employees away from each other and focusing their attention on the common goals of the organization.
I came up with my own acronym that illustrates both books… T.I.D.E.
- Teamwork – working as a team provides buy-in and efficiency. Put an end to processes that promote infighting and politics. People that can not work in a team are not looking out for the company, they are looking out for themselves. Hire and promote team players.
- Inclusion – including your customers (internal and external) will always improve the quality of your products and services.
- Delegation – allow the experts you've hired to make decisions and hold them accountable.
- Empathy – understand the roadblocks, pain points, and inefficiencies in the organization and empathize with those customers and employees that have to put up with them.