Douglas Karr's Articles on Martech Zone
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Analytics & Testing
UserTesting: On-Demand Human Insights to Improve the Customer Experience
Modern marketing is all about the customer. In order to succeed in a customer-centric market, companies must focus on the experience; they must empathize with and listen to customer feedback to continually improve the experiences they create and deliver. Companies that embrace human insights and get qualitative feedback from their customers (and not just survey data) are able to better…
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Event Marketing
How To Set Up Your PowerPoint Slide Show In A Single Window for Virtual Events
As companies continue to work from home, the number of virtual meetings has skyrocketed. I’m actually surprised at the number of meetings where the presenter has issues actually sharing a PowerPoint Presentation on screen. I’m also not omitting myself from this… I’ve goofed a few times along the way and delayed the start of a webinar due to issues I’ve…
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Marketing Books
Navigating the Chaos: 12 Lessons Applied from Extreme Ownership to Marketing
Marketing today is more challenging than ever. With leaner teams, tighter budgets, and an ever-expanding ecosystem of channels, platforms, and technologies, executing consistently successful campaigns can feel like navigating a battlefield. The noise is louder, the pace is faster, and the expectations are higher. Yet despite the complexity, effective marketing execution doesn’t require brute force—it requires disciplined leadership. The most…
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Customer Data Platforms
Streak: Manage Your Sales Pipeline in Gmail With This Full-Featured CRM
Having established a great reputation and always working on my site, my speaking, my writing, my interviews, and my businesses… the number of responses and follow-ups I need to make often slips through the cracks. I have no doubt that I’ve lost great opportunities simply because I didn’t follow up with a prospect in a timely manner. At issue, though,…
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Customer Data Platforms
mParticle: Collect and Connect Customer Data Through Secure APIs and SDKs
A recent client that we worked with had a difficult architecture that patched together a dozen or so platforms and even more entry points. The result was a ton of duplication, data quality issues, and difficulty in managing further implementations. While they wanted us to add on more, we recommended that they identify and implement a Customer Data Platform (CDP)…
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Marketing Books
The Context Marketing Revolution
In his book, Matthew Sweezey presents a compelling case for a paradigm shift in how businesses approach marketing in the digital age. This book offers a fresh perspective on the evolving landscape of consumer behavior and the need for marketers to adapt their strategies accordingly. Sweezey, a principal of marketing insights at Salesforce, draws from his extensive experience and research…
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Mobile Marketing, Messaging, and Apps
Top 10 App Store Optimization Tools To Improve Your App Ranking On Popular App Platforms
With over 2.87 millions applications available on Android Play Store and over 1.96 million applications available on iOS App Store, we wouldn’t be exaggerating if we said that the app market is increasingly becoming cluttered. Logically, your app is not competing with another app from your competitor in the same niche but with apps from across market segments and niches. If you…
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Customer Data Platforms
Scratchpad Command: The Fastest Way to Access and Update Salesforce From Any Web App
Account executives in nearly all sales organizations are inundated with too many sales tools that are decentralized from their CRM. This forces salespeople into a time-consuming and exhausting workflow of navigating back and forth between tools, managing dozens of browser tabs, monotonous clicking, and tedious copying and pasting, all while simultaneously trying to update Salesforce. As a result, there is…
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Marketing Tools
CodePen: Built, Test, Share and Discover HTML, CSS, and JavaScript
One challenge with a content management system is testing and producing scripted tools. While that’s not a requirement for most publishers, as a technology publication, I like sharing working scripts occasionally to help others. I’ve shared how to use JavaScript to check password strength and how to check email address syntax with Regular Expressions (Regex), and most recently added this…
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Advertising Technology
How Does Advertising Work? What Makes People Buy?
While researching the topic of advertising, I happened upon an infographic on How Advertising Makes Us Buy. The infographic below opens with the notion that companies are rich and have piles of money and they use it to manipulate their poor audience. I think that’s a rather disturbing, unfortunate, and unlikely notion. The first notion that only rich companies advertise…
