Customer Journey

Articles Tagged customer journey:

  • Sales and Marketing TrainingThe #1 Complaint about Inbound Marketing

    The #1 Complaint About Inbound Marketing

    Once every month or so, we hear the same complaint from prospects who are working with inbound marketing agencies and clients that are working with us on their inbound marketing efforts. Not to mention that this complaint is one that I’d make myself with our agency if I didn’t understand how inbound marketing actually worked. Complaint: We’re not getting any…

  • Content MarketingHow To Repurpose Content Effectively

    How To Repurpose Content Effectively

    Most marketers understand the value of high-quality content, but fewer consistently maximize its value through effective repurposing. Repurposing content is the practice of taking an existing asset and transforming it into multiple formats, experiences, and channels to reach broader audiences and drive stronger results over time. With so much competition for attention across platforms, repurposing is no longer optional. It…

  • E-commerce and Retailcustomer journey personalization

    Personalizing the Customer’s Shopping Journey

    Tailoring the shopping experience to individual consumers isn’t a new idea. Just think about the feeling you get when you visit a local restaurant and the waitress remembers your name and your usual. It feels good, right? Personalization is about recreating that personal touch, showing the customer that you understand and care about her. Technology may enable personalization tactics, but…

  • Customer Data PlatformsMicro-moments and customer journeys

    Micro-Moments and Customer Journeys

    The online marketing industry continues to progress in providing technology that enables marketers to predict and deliver roadmaps to help consumers and businesses convert. We’ve made some assumptions up to this point, though. The general theme of personas and sales funnels is much more porous and flexible than we ever imagined. Cisco has provided research that shows that the average…

  • Analytics & Testingcross device customer journey

    The Impact of Cross-Device Journeys and Real-Time Personalization

    Are you tired of the terms omnichannel and customer journey yet? You better not be, because the evidence is becoming absolutely clear that these are critical terms in today’s marketing ecosystem. What is Omnichannel Marketing? Omnichannel marketing is the use of a variety of channels to market to prospects and customers. Channels may include one or more media or devices…

  • Content Marketingpersonalization

    The Key to Your Brand Regaining Control is Personalization

    Every prospect and customer are motivated differently, arrive at your business through different mediums, with different levels of intent, are seeking different information, are at different stages of the customer journey, and expect to immediately find what they need. There’s nothing more frustrating than getting held up when you’re trying to take the next step. Perhaps it’s something as simple…

  • E-commerce and RetailZero Moment of Truth: Steps to Readiness for Marketers

    Zero Moment of Truth: 8 Steps to Readiness

    Late last year, I stood in for a colleague who was doing a presentation on Google’s Zero Moment of Truth (ZMOT). While a lot of effort and material is put into documenting the strategy, for most modern marketers, the material is relatively elementary. What is the Zero Moment of Truth? Whether we’re shopping for corn flakes, concert tickets or a…

  • Paid and Organic Search MarketingWebsite Hierarchy: Navigation, Indexing, Links, and Journey

    What Your Site Hierarchy Looks Like (Design, Index, Links, and Journey)

    So many companies I work with focus so much of their time on their home page, navigation, and subsequent pages. Many of them are bloated, with unnecessary content and pages that no one reads – yet they still ensure they are out there. Designers and agencies sit down and develop the site with a great hierarchy in mind that typically…

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