Customer Journey
Articles Tagged customer journey:
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Reframing Marketing Operations: Evolving Roles, Strategic Impact, and the Intersection with Product Management
Traditionally, marketing operations (MOps) has been a department focused on the tactical execution of efforts like campaign management, platform optimization, and lead nurturing. While these remain key parts of the role, it’s evolved beyond this and now encompasses strategic influence. In order for MOps professionals to contribute maximum value to their organizations and extend their career trajectories, they must also…
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The Path to Conversion: Ensuring Every Page Guides Users Forward
When discussing website conversions, many immediately think of the final sale, lead submission, or sign-up. However, conversion is more than just a destination—a journey. Every visitor’s step toward becoming a customer, subscriber, or engaged user is a conversion. Each of these steps are conversions: Engagement Conversion: A visitor lands on the homepage and clicks on a featured blog post that…
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Game Day Success: Best Practices for Super Bowl Campaign Measurement and Optimization
For brands, the Super Bowl is a moment of immense opportunity and risk. With $8 million being spent on just 30 seconds of airtime, every decision—from media buying to audience targeting—needs to yield tangible results. To achieve true ROI, leveraging AI-powered tools and first-party data has become critical in providing real-time, actionable insights that help brands optimize their Super Bowl…
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How to Avoid MarTech Bloat and Stop Bottlenecking Workflows that Drive Key Business Outcomes
Marketers are only using 33% of their MarTech stack’s full capabilities. Gartner When you consider the cost of various marketing technology solutions, from marketing automation and email marketing platforms to analytics and data solutions, utilizing only a third of any technology investment is a massive drain on an organization’s marketing and IT budget. But it’s not just a budgetary issue.…
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How Retail Customer Journeys Have Changed With Technology
Retail has undergone radical shifts from the days of mass broadcasts to the age of digital interactivity. Where shoppers once relied on TV ads and in-store sales associates to learn about products, they now turn to smartphones, social media, and local delivery services for immediate answers. This article provides an in-depth look at the Retail Customer Journey—Awareness, Consideration, Purchase, Experience,…
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How Marketers Can Use IVAs to Boost CX to Build Customer Loyalty in 2025
Think about the steps you take before making a purchase decision. What insights from other customers do you examine? Maybe you will make it a habit to read customer reviews. Or perhaps you rely on the number of stars or the customer ratings, which is easy to do—after all, for so many online retailers, the customer rating info appears above…
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About Us Best Practices: How to Turn Visitors into Loyal Customers
An About Us page is one of the most crucial elements of any brand’s website or e-commerce presence. While often overlooked or hastily composed, this page is the digital handshake between a company and its prospective buyers. Customers don’t simply want to purchase a product or service; they want to understand who they’re dealing with, why that brand exists, and…
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The Most Popular and Necessary Tags to Deploy in Ecommerce in 2025
Tagging lies at the heart of data-driven growth strategies for online stores. In simplest terms, tagging involves adding snippets of code, known as tags, throughout your website. These tags collect and send valuable information about user interactions, site performance, campaign attribution, and more to various platforms like analytics tools, marketing automation systems, and advertising networks. Tags are critical for e-commerce…
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Piwik PRO Analytics: Why Companies Choose It Over Google Analytics
Businesses rely heavily on analytics to understand customers, optimize digital strategies, and improve ROI. However, with growing concerns about data privacy, compliance with laws like GDPR and HIPAA, and the limitations of free tools like Google Analytics, many companies are seeking more secure, flexible, and scalable solutions. Google revolutionized the analytics industry by offering a free tool that democratized website…
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What is Authority?
In the digital landscape, authority has become a critical determinant of business success, yet it remains one of modern business’s most misunderstood and poorly measured aspects. At its core, business authority represents the degree to which a company or individual is recognized as a credible, trustworthy, and influential voice within its sphere of operation. However, true authority extends beyond mere…
