Customer Journey
Articles Tagged customer journey:
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Analytics & Testing
The Most Popular and Necessary Tags to Deploy in Ecommerce in 2025
Tagging lies at the heart of data-driven growth strategies for online stores. In simplest terms, tagging involves adding snippets of code, known as tags, throughout your website. These tags collect and send valuable information about user interactions, site performance, campaign attribution, and more to various platforms like analytics tools, marketing automation systems, and advertising networks. Tags are critical for e-commerce…
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Analytics & Testing
Piwik PRO Analytics: Why Companies Choose It Over Google Analytics
Businesses rely heavily on analytics to understand customers, optimize digital strategies, and improve ROI. However, with growing concerns about data privacy, compliance with laws like GDPR and HIPAA, and the limitations of free tools like Google Analytics, many companies are seeking more secure, flexible, and scalable solutions. Google revolutionized the analytics industry by offering a free tool that democratized website…
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Sales and Marketing Training
What is Authority?
In the digital landscape, authority has become a critical determinant of business success, yet it remains one of modern business’s most misunderstood and poorly measured aspects. At its core, business authority represents the degree to which a company or individual is recognized as a credible, trustworthy, and influential voice within its sphere of operation. However, true authority extends beyond mere…
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Sales and Marketing Training
The Six Stages of the B2B Buyer’s Journey
Over recent years, many articles have been written on buyer journeys and how businesses must transform to accommodate digital changes in buyer behavior. The phases that a buyer walks through are critical to your overall sales and marketing strategy, ensuring that you provide information to prospects or customers where and when they’re looking for it. How Digital Changed Everything The…
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Artificial Intelligence
Social Commerce in 2024: From Digital Promotion to a Unified Social Experience
Social commerce has transformed from a marketing buzzword into a powerful retail channel, fundamentally changing how people discover and purchase products online. As we look at the landscape in 2024, we see a maturing ecosystem that’s increasingly central to modern retail strategy. Understanding Social Commerce Social commerce represents more than selling on social media—it’s the complete integration of shopping experiences…
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E-commerce and Retail
The Three Pillars of E-commerce Success: Discoverability, Findability, and Shopability
Online merchandising has evolved beyond traditional retail display techniques into a complex digital strategy. Today’s digital storefronts must master the art of presenting products in ways that engage customers across multiple touchpoints and devices. This involves sophisticated product presentation, intelligent categorization, search optimization, and a carefully crafted customer journey that guides visitors from discovery to purchase. Discoverability: The Gateway to…
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Artificial Intelligence
What Is A Chatbot? The Evolution from Simple Scripts to Sophisticated AI
A chatbot is a computer program designed to simulate conversation with human users, particularly over digital channels. While today’s chatbots leverage advanced artificial intelligence (AI) and natural language processing (NLP), their journey from simple pattern-matching systems to sophisticated conversational agents spans over five decades of technological evolution. Table of ContentsThe History of ChatbotsThe Dawn of Chatbots: Setting the Foundation (1960s-1980s)The…
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E-commerce and Retail
Retail Digital Transformation Requires Unlocking Growth Through Omnichannel Integration
Omnichannel marketing represents a fully integrated approach to commerce that provides customers with a unified experience across all channels – whether shopping online from a desktop or mobile device, by telephone, or in a brick-and-mortar store. Unlike traditional multi-channel marketing, where each channel operates independently, omnichannel creates a seamless, interconnected ecosystem that reflects how modern consumers actually shop. Customer Journeys…
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Sales and Marketing Training
Content Marketing vs. Advertising: Two Paths to Customer Connection
Businesses face a crucial decision in how they reach their customers. While content marketing and advertising aim to grow business, they represent fundamentally different approaches to achieving this goal. Understanding these differences helps organizations make informed decisions about their marketing investments. The Nature of Content Marketing versus Advertising While they often work in tandem, each takes a different path to…
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Sales and Marketing Training
Mastering Inbound Marketing: The Complete Strategic Guide For Heading Into 2025
I spoke to a colleague recently who knew they needed to enhance their digital presence and inbound marketing efforts but felt overwhelmed about where to start. While inbound marketing fundamentals haven’t changed, the technology and strategies that power successful campaigns have evolved dramatically. Let me share what effective inbound marketing looks like in 2025 and how you can build a…
