Customer Retention
Articles Tagged customer retention:
-
How to Calculate the Lifetime Value of Your Mobile App User
We have startups, established companies, and even highly-analytics and sophisticated companies that come to us for assistance in growing their online business. Regardless of the size or sophistication, when we ask about a customer's cost-per-acquisition ( CPA ) and lifetime…
-
What’s the Cost of Acquiring Versus Retaining a Customer?
There's some prevailing wisdom that the cost of acquiring a new customer can be 4 to 8 times the cost of retaining one. I say prevailing wisdom because I see that statistics are often shared but never actually find a…
-
Top 3 Marketing Mistakes New Businesses Make
Why did you start your business? I’ll bet the farm that “because I wanted to be a marketer” wasn’t your answer. However, if you’re like the hundreds of small business owners I’ve worked with you probably realized about 30 seconds…
-
6 Benefits of Branded Forums and Online Communities
This week, we released a major update of our email newsletter plugin for WordPress . One of the elements we struggled with was dealing with all the different ways customers were attempting to contact us with feature requests, implementation questions,…
-
The Content Marketing Conundrum
Whether you're across the pond or here in the Americas, I don't believe the challenges with content marketing are indifferent... developing a measured strategy that develops compelling content relevant to your audiences across mediums and levels of intent is tough.…
-
Gainsight: A Customer Insight and Retention Platform
Gainsight launched the Spring Release of its Customer Success Management platform, which makes it even easier for marketers to get a 360° customer view and collaborate with other customer success stakeholders across the organization using the power of data analytics.…
-
Video: Keep, Win, Grow with Right On Interactive
One of the keys that we've identified in our own business is that a specific type of customer is key to the client's success as well as ours. Some of it has to do with resources, some with the industry…
-
Side With Your Customers
On a recent call to a major telecom company, which I won't mention (their logo looks like a blue death star), I was infatuated with my customer service representative ( CSR ). Shocking, I know. Throughout the call, she actually…
-
What’s your Strategy for Customer Recovery?
In many posts I've spoken about "get, keep and grow" strategies for companies to grow their business, but one aspect I don't think I've ever written about is recovering customers. Since I'm in the software industry, I've rarely seen customers…
