UX

User Experience

A concept that refers to a person’s overall experience when interacting with a product, system, or service. This encompasses all aspects of the end-user’s interaction with a company, its services, and its products. UX design aims to create easy, efficient, relevant, and all-around pleasant experiences for the user.

In digital products like websites, apps, or software, UX focuses on how the product feels, how easy it is for the user to accomplish their desired tasks, and how satisfying the overall interaction is. Key components include usability, accessibility, performance, design/aesthetics, ergonomics, utility, and overall human interaction.

In sales and marketing, good UX can be a significant differentiator. It plays a crucial role in ensuring customer satisfaction and loyalty. Products with excellent UX are more likely to be recommended and can have a higher perceived value, which is vital in competitive markets.

• Abbreviation: UX