Salesforce Products List for 2026: Every Cloud, Agent, and Acquisition

Salesforce continues to lead the SaaS industry with enterprise solutions that are cloud-based, customizable, feature-rich, integrated, secure, and scalable. At the core of Salesforce is a foundational CRM where companies can realize a single, shared view of every customer for better relationships. As we discuss the platforms with our prospects and clients, we liken Salesforce to buying a race car versus a stock automobile. It’s not the best solution for every company, but it’s amazingly malleable for any process, organization, and industry.

With other off-the-shelf applications, we often have to work within the platform’s constraints. That’s not a complaint, just an observation. For many companies, alternative solutions can be implemented in less time, with less cost, and with less training. Buying a race car requires an entire team to customize, drive, and maintain the vehicle. This is often overlooked in implementations, or it’s overlooked in the sales process.

As a consulting firm working with Salesforce for decades, we see both sides. Some people believe it’s difficult, expensive, and doesn’t work as expected. Others love it and have built successful careers on it. We are often brought in to help frustrated companies turn around their return on technology investment (ROTI). Our only wish is that we were brought in before the purchase decision to set accurate expectations on resources, timelines, and priorities.

The last two years have changed the Salesforce lineup more than any period since the Slack acquisition. Agentic AI now runs through every cloud, Data Cloud became Data 360, the Agentforce name was attached to almost every product and then pulled back, Anthropic’s Claude became a foundational model inside and outside the platform, and Salesforce signed more than twenty acquisitions. This list reflects the lineup as of November 2026.

Salesforce is a cloud CRM and enterprise software company whose products share one platform, one customer data model (Data 360), and one AI agent layer (Agentforce), spanning sales, service, marketing, commerce, analytics (Tableau), integration (MuleSoft and Informatica), and collaboration (Slack).

What Changed at Salesforce in 2025 and 2026

Salesforce renames products often, so many teams still use the old names in contracts, help articles, and job postings. These are the changes that matter most when you read Salesforce documentation today.

Salesforce Product Map

Here’s how the current portfolio fits together. Each family below lists the products and add-ons you’re most likely to encounter.

Agentforce and Salesforce AI

Agentforce is Salesforce’s platform for building, deploying, and governing AI agents across every cloud. Agentforce 360 brings agents, data, apps, and Slack together on one trusted platform.

• Agentforce 360 Platform: The foundation for enterprise AI agents, including Agentforce Builder and Agentforce Studio, Agent Script, hybrid reasoning with the Atlas Reasoning Engine, testing, and observability.
• Agentforce Coworker: An AI teammate built into Salesforce that answers questions across your CRM, Slack, and connected sources, then plans and executes work by orchestrating other agents. Generally available since Dreamforce 2026.
• Job-ready agents: Pre-built agents for specific roles, such as Piper for inbound sales development, Fin for customer service, Hunter for outbound sales, and Marshall for supply chain and back-office operations.
• Agentforce Voice: Voice agents for customer service and, with Field Voice, hands-free agents in the Salesforce mobile app.
• Long-horizon agents: Agents that pursue a goal over days, weeks, or months, checking in for approval based on your guardrails. Piloted at Dreamforce 2026.
• Koa: Salesforce’s first CRM reasoning model for Agentforce, built on NVIDIA Nemotron and trained only on synthetic data. Currently in pilot.
• Einstein Trust Layer and Prompt Builder: The security and governance layer for large language models (LLMs) and the tool for building reusable, grounded prompt templates.
• MuleSoft Agent Fabric: Registers, orchestrates, governs, and monitors agents from any vendor, including Agentforce, AWS, Azure, and Google.

Claude for Salesforce

Anthropic’s Claude is now part of Salesforce in both directions. In October 2025, Claude became a foundational model for the Agentforce 360 Platform, and Anthropic became the first LLM provider fully contained in the Salesforce trust boundary through Amazon Bedrock. In August 2026, the companies announced Claudeforce, an expanded partnership.

• Salesforce in Claude: A plugin with 37 prebuilt sales skills, such as meeting prep, deal health review, and pipeline review, that lets sellers reason over live revenue data and take governed actions in Salesforce from Claude. It entered open beta in September 2026.
• Claude in Agentforce: Claude serves as a reasoning model for the Atlas Reasoning Engine, powers Agentforce Vibes and Agentforce Coworker by default, and is available in Agent Builder. Regulated industries such as financial services, healthcare, and life sciences can use it inside the trust boundary.
• Claude in Slack: Claude is the default model for Slackbot and Slack AI. Slack’s Model Context Protocol (MCP) server lets Claude search and draft from Slack conversations with existing permissions.
• SIforce: The layer, announced as AIforce, that delivers Salesforce data, workflows, and permissions to Claude (Claudeforce), Slack (Slackforce), and Salesforce itself (Agentforce Coworker).

Salesforce also expanded its OpenAI partnership in October 2025, making Agentforce 360 available inside ChatGPT and letting merchants sell through ChatGPT Instant Checkout with Agentforce Commerce.

Salesforce Products for Sales

Sales Cloud is Salesforce’s flagship sales force automation product for leads, opportunities, forecasting, and pipeline management, with Agentforce sales agents built in.

• Revenue Cloud: Quote-to-cash on the Salesforce Platform, covering product catalog, pricing, quoting, contracts, and billing. Salesforce CPQ remains a separate, earlier product. Usage-based billing from the m3ter acquisition is being added.
• Agentforce Prospecting and Engagement: Agents that research accounts, qualify prospects, and nurture leads by email. Agentforce Lead Nurturing is now called Agentforce Engagement.
• Pipeline Forecasting: Formerly Forecasting, now with deal risks, methodology scores, and activity heatmaps.
• Einstein Conversation Insights: Call and video analysis with AI-generated summaries, next steps, and coaching. Momentum, acquired in March 2026, extends capture to third-party video platforms such as Zoom and Google Meet.
• Salesforce Spiff: Incentive compensation and commissions management.
• Partner Relationship Management: Native partner management for resellers, distributors, brokers, and franchisees.
• Salesforce Maps, Sales Engagement, and Sales Planning: Territory and route planning, cadences, and native sales planning.
• Starter Suite and Pro Suite: Simplified editions that bundle sales, service, and marketing for small businesses.

Salesforce Products for Customer Service

Service Cloud is Salesforce’s customer service platform, from self-service and the contact center to field operations, with Agentforce Service agents built in.

• Agentforce Service Agents: Autonomous agents that resolve cases across chat, messaging, email, and voice.
• Fin: A customer service agent from the company formerly called Intercom, acquired in September 2026. Fin runs on its own customer experience models and is sold through Salesforce AI Labs alongside Agentforce.
• Contact Center and Service Cloud Voice: Omni-channel routing, telephony, and real-time transcription in one console. Salesforce agreed to acquire Cresta for voice agents and live coaching in November 2026.
• Field Service: Scheduling, dispatch, mobile work, and asset service for field teams.
• Self-Service, Knowledge, and Feedback Management: Portals, knowledge articles, and surveys tied to your CRM data.
• HR Service and Employee Service: Employee support with prebuilt agents, deployable to Slack and Microsoft Teams.

Salesforce Products for Marketing

Marketing Cloud is the umbrella for Salesforce’s marketing products. Marketing Cloud Next is the newest of them, built on Data 360 with agents for campaign work, and it runs alongside the existing Engagement and Account Engagement products.

• Marketing Cloud Next: Agent-driven campaigns, content, and personalization on Data 360, including the Campaign Agent and Content Agent.
• Marketing Cloud Engagement: Email, mobile messaging, and journey orchestration for large-scale B2C marketing, formerly ExactTarget.
• Marketing Cloud Account Engagement: B2B marketing automation for lead nurturing and scoring, formerly Pardot.
• Marketing Cloud Personalization: Real-time personalization across web, app, and messaging.
• Marketing Intelligence: Cross-channel performance data, ROI measurement, and AI campaign recommendations, formerly Datorama.
• Loyalty Management: Loyalty programs, member currencies, and promotions.
• Contentful: A composable, headless content platform acquired in September 2026 that gives Agentforce a native content layer.
• Braze: A customer engagement platform Salesforce agreed to acquire in October 2026 for about $5.66 billion. The deal is expected to close in fiscal 2028.

Salesforce Products for Commerce

Commerce Cloud powers B2C and B2B storefronts, order management, and agentic shopping experiences.

• B2C Commerce and B2B Commerce: Storefronts, composable and headless APIs, and storefront templates.
• Order Management: Distributed order management and fulfillment across channels.
• Commerce Agents: Shopping and merchandising agents. Cimulate, acquired in March 2026, adds intent-aware product search and discovery.
• Agentic Checkout: Merchants can sell through ChatGPT Instant Checkout while keeping control of customer data and fulfillment.

Salesforce Products for Data and Analytics

Data 360 (formerly Data Cloud) unifies data from Salesforce and external systems, including zero-copy access to data lakes and warehouses, into real-time profiles that ground every agent.

• Informatica: Data integration, quality, governance, catalog, and master data management (MDM), acquired for about $8 billion in November 2025.
• Tableau: Analytics and visualization, including Tableau Cloud, Tableau Pulse for metric digests, and Tableau Semantics.
• Tableau Next: Agentic analytics built on Data 360. The Waii, Spindle AI, and Loops acquisitions add natural-language querying, forecasting, and KPI monitoring.
• CRM Analytics: Dashboards and predictions built directly into Salesforce apps.

Salesforce Platform, Integration, and Security

• Salesforce Platform: The foundation behind every Salesforce app, including Flow, Apex, Lightning, and DevOps tooling. The headless architecture, briefly called Headless 360, is now the Headless Toolkit.
• MuleSoft Anypoint Platform: Integration, API management, MuleSoft Composer, and MuleSoft RPA.
• Heroku: A cloud platform for building and running custom apps.
• Hyperforce: Salesforce’s infrastructure on public clouds for data residency, compliance, and scale.
• Shield: Platform encryption, event monitoring, field audit trail, and Data Detect.
• Backup and Recover: Backup, recovery, and data archiving, strengthened by the Own Company acquisition in 2024.
• AgentExchange: The unified marketplace for apps, agents, and consulting partners, formerly AppExchange and Slack Marketplace.
• Trailhead: Salesforce’s free learning platform, with myTrailhead for custom employee training.

Salesforce Products for Collaboration

Slack is the conversational interface where people and agents work together.

• Slackbot: A personal AI assistant in Slack, powered by Claude by default.
• Slackforce: The Slack part of SIforce, bringing Salesforce data, agents, and dashboards into Slack conversations.
• Agentforce in Slack: Sales, service, and IT agents that work in channels and direct messages.
• Slack canvases: Replacing Quip for account plans, meeting notes, and shared documents.

Salesforce Industry Clouds

Industry products have returned to their Cloud names. Agentforce paired with an industry name refers to the agents built for that industry.

• Financial Services Cloud: Banking, wealth management, and insurance.
• Health Cloud: Patient and member management for providers, payers, and life sciences.
• Communications Cloud: Telecom and media, built on technology from the Vlocity acquisition.
• Energy and Utilities Cloud: Customer service and program management for utilities.
• Education Cloud: Recruitment, student success, and advancement.
• Consumer Goods Cloud: Retail execution for consumer goods companies.
• Net Zero Cloud: Carbon accounting and ESG reporting.
• Missionforce: Salesforce’s defense and national security business, which will add Rune Technologies’ frontline logistics software.

Salesforce Acquisitions, 2024 to 2026

Nearly every recent acquisition fills a gap in Agentforce: trusted data, conversation context, content, channels, analytics, and billing for agent work.

Retired and Retiring Salesforce Products

Salesforce publishes retirements on its Product and Feature Retirements page. These are the changes most likely to affect existing customers.

• Quip: New accounts stopped on February 17, 2026. Paid subscriptions can’t be renewed after March 1, 2027, and free users lose access on March 31, 2027. Salesforce recommends Slack canvases and account plans in Sales Cloud instead.
• Marketing Cloud Advertising Studio: Subscriptions stopped renewing on August 15, 2026. Salesforce recommends Data 360 Ad Audiences.
• Einstein Bots: Being replaced by Agentforce Service Agents, with a one-click upgrade path.
• Salesforce to Salesforce: Scheduled for retirement in Spring ’27, with migration options including MuleSoft.
• Connected apps: Salesforce is moving all connected apps to external client apps by Summer ’27, and the OAuth username-password flow retires on February 20, 2027.
• Work.com: Its pandemic-era Workplace Command Center has been retired.
• Retired names: Data Cloud, Einstein GPT, Einstein Copilot, Salesforce Genie, Pardot, Datorama, and Interaction Studio all survive only as former names of current products.

Benefits and Limitations of Salesforce AI

Salesforce has moved from predictive Einstein features to autonomous agents that can reason, take action, and hand off to people. Before you commit, weigh what the built-in approach does well against where you may need custom work.

Salesforce’s APIs, MCP servers, and AgentExchange also make it practical to connect third-party AI and specialized products when the built-in options don’t fit. Evaluate your data readiness, process clarity, and governance before you scale agents.

Salesforce Sales and Partner Processes

A key to Salesforce’s success is its sales and partner process. When a company licenses a Salesforce product, the sales representative typically introduces one or more partners to provide implementation services. That coordination isn’t unique, but it can present challenges.

A lot of pressure is placed on partners to support the sales process, expand the Salesforce relationship, and help representatives meet their quotas. I’d encourage you to seek a partner that isn’t beholden to Salesforce, as they’ll look out for your best interests instead.

We work in partnership to ensure our clients’ success, and we aren’t reliant on Salesforce for our leads and customers. I’m not criticizing Salesforce or its partners; they have exceptional people and a talented partner community. I’m simply recommending a better process for ensuring your return on investment.

Need Assistance with Salesforce?

Whether you’re looking to develop a productized integration, require a custom integration, need help deploying Agentforce, or wish to maximize your return on Salesforce investment, we can help!